Contacts

Kate Tracton, Owner, kate@kate-tracton-designs.com
Gregg Tracton, VP, gregg@kate-tracton-designs.com

Mail US checks or money orders, payable to Kate Tracton Designs, to:
Now accepting Mastercard and Visa phone orders only!

Kate Tracton
1303 Wildwood Drive
Chapel Hill, North Carolina, 27517-3025, USA

Retail Policies

Please contact us directly (phone, email, mail) to place an order.

1. An e-mail confirmation of your order will indicate the approximate delivery date and a confirmed price. If you are paying by check/MO/paypal, payment is due when this confirmation message is received. For credit card orders we require that the credit card slip be signed, so you'll need to call for details. No order will be processed before e-mail confirmation!
2. Typical delivery times are 2 to 8 weeks.
3. Free shipping within the continental US is via UPS. Insurance is optional and costs 2% of purchase price.
4. US orders only. [No Canadian orders at this time - sorry.]
5. At this time only US personal checks, US money orders, Visa/MasterCard and Paypal are acceptable. If your check does not clear, you pay our bank fees. No cash, please. Our Paypal account is "verified".
6. Returns: check with us first, as many returns are simply a matter of miscommunication. You may return items in excellent condition within 7 days of shipment. You pay return postage and should pack it well and insure it.
7. Quality is guaranteed, colors are not: sometimes computer displays show a different color than the actual item. We will mail you sample fabrics swatches, upon request, so you can match colors.
8. Lost in shipping: UPS insurance is available at about standard rates (2% of purchase price). If you do not insure your shipping we will help as much as possible to find your items but cannot ultimately be responsible for lost items.
9. Typographical errors: we use care in preparing this information but errors do occur and computers do fail. We are not responsible for these.

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